Three things that are "old school" about most Service Provider's monthly Performance Reports.
It is just data and no insights: Service Providers tend to report "just the data" e.g. "Was the service up or down" or "The number of incidents". What would be more interesting to know if the service went down when or where it matters the most. In other words, you need insights and not just plain data.
Snapshots and not trends: Service Reports are statements that are "after the fact". Meaning, it does not give any indication of what was the historical trend or what might happen in the future.
Service Provider centric and not Enterprise centric: Performance Reports tend to be about service provider commitments and not about what the enterprise (you the customer) needs to know. The new age performance reports needs to show how Enterprise Goals are being met. For example, "Is efficiency and agility improving or getting worse over time?"
Enterprises must demand more insightful reporting from their service providers in this digtial age. Call us to see how you can get more from your monthly performance reports.
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