ZENATICS is probably the Industry's first analytics platform for managing outsourced service contracts.
ZENATICS is our Service Management platform on the cloud. We have created our unique Framework of 12 KPIs that can universally manage any IT service. Be it Networks, Data Centers, Applications, Security, Storage etc.
Listed below are all the KPIs addressing fundamental insights you will need to monitor in any outsourced service:
Incidents - Are the number of incidents in a given period too high?
Changes - Are the number of changes in a given period too high?
Availability - Has service uptime fallen below contracted agreement?
Agility - Is speed of service execution is acceptable?
Demand/Capacity - How well matched is it?
Budget - Are we over or under plan?
Utilization - Is it optimum?
Billing Errors - Are we being billed accurately?
Standards - Are the vendors compliant with industry or internal standards?
Hardware Contracts - Are they about to expire?
Service Contracts - Are they about to expire?
Age - Is it still in life?
Each of these KPI thresholds can be set by specific service and a specfic vendor making it fully customizable.
See the two-minute video on our main page www.zenesysconsulting.com for a quick overview and some screen shots. Or call us for a demo.
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