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Lets face it. Your service providers are telling you they are doing a great job. You know the reality could be far from it. As someone put it to me recently. "It's like letting the students grade their own papers" Gartner and other analyst firms are already talking about the importance of a dedicated Vendor Management Team. If you are outsourcing more than 50% of your IT services, you need it.
Here are some vendor management answers that are not worth burying.
For any questions and comments, please feel to contact me or post on our blog page.
Happy Vendor Management !
By Saibal Sen
ZENATICS is probably the Industry's first analytics platform for managing outsourced service contracts.
ZENATICS is our Service Management platform on the cloud. We have created our unique Framework of 12 KPIs that can universally manage any IT service. Be it Networks, Data Centers, Applications, Security, Storage etc.
Listed below are all the KPIs addressing fundamental insights you will need to monitor in any outsourced service:
Incidents - Are the number of incidents in a given period too high?
Changes - Are the number of changes in a given period too high?
Availability - Has service uptime fallen below contracted agreement?
Agility - Is speed of service execution is acceptable?
Demand/Capacity - How well matched is it?
Budget - Are we over or under plan?
Utilization - Is it optimum?
Billing Errors - Are we being billed accurately?
Standards - Are the vendors compliant with industry or internal standards?
Hardware Contracts - Are they about to expire?
Service Contracts - Are they about to expire?
Age - Is it still in life?
Each of these KPI thresholds can be set by specific service and a specfic vendor making it fully customizable.
See the two-minute video on our main page www.zenesysconsulting.com for a quick overview and some screen shots. Or call us for a demo.
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